To help ensure you are “getting paid right the first time”, either separately or as an adjunct to our billing services, Account Matters provides administrative services that compliment your front desk.  We provide:

  • Benefit checks
  • Referral/authorization management
  • Data entry
  • Attorney requests


We will document all patient and insurance information in the patient’s account so you will have access to the benefit, referral and authorization data as well as any other related claim information.

Benefit Checks
Your front desk will provide us with the initial intake information from new or returning patients.  Our team will check their benefits and send a summary of the benefits back to the front desk so they can have it ready to give the patient when they come in.

Referral/Authorization Management
If we find through checking benefits that a referral or authorization is needed, our team will make sure one is in place before the patient is seen per the insurance requirements.   Our team will manage the referral/authorization process when a new one is called for.  If for any reason we are not able to obtain the proper referral or authorization before the patient is scheduled to come in we will contact you immediately so you can reschedule the patient.   

Data Entry
Did you know that over 90% of claim denials come from data entry errors.  We know this because we see these errors day in and out.  Our data entry experts are extremely careful when entering patient and insurance information into your system and their work has drastically reduced our client’s rejections and denials.   

Attorney Requests
Our staff will fulfill all attorney requests for therapist’s documentation for litigation cases.  We will charge the attorney for the information per your direction.  This is a time consuming task that we can take away from the front desk so they have more time for customer service.   

Accurate Data-Entry Reduces Denials

To learn more about our Administrative Services, fill out the form below and an Account Matters representative will reach out within 24 hours.

Save your Front Desk Time 

Benefit Checks BEFORE Patient Visit

Administrative Services