4 Charlesview Road, Suite 4, Hopedale, MA 01747
(508) 422-0231 Consulting Services
(508) 422-0233 Account Matters
What Our Clients Are Saying
“In P.T. school we were taught how to be therapists, not managers of a business. Thank goodness for Diane, she taught us all we needed to know about managing our business and thankfully is still teaching us today!! Thanks Diane!”
Tracy M. Law, MPT, Owner
Accelerated Physical Therapy, Inc.
"Diane and her staff exceeded our expectations on every level. I've been reluctant to use consultants in the past as they tend to tell you what to do without doing ANY of the heavy lifting, or even any work product. Not with Diane. She dug in, and produced very detailed documentation for our HR requests and now we have an extremely thorough, A-Z process, from hiring through review (and termination). We definitely feel the cost was worth the return. Thanks!"
Spencer Greve, Executive Director of Business Operations
The KOR Physical Therapy and Athletic Wellness
"Our business was running us, now we feel like we are running our business. We attribute this all to Diane and her great staff. She is not only our consultant, but she is also a great friend."
Alex Saratsiotis, Owner
Accelerated Physical Therapy
"For years I had been on the fence about calling in a consultant and paying for what I expected to be common sense answers to our company's issues. After talking with other practices as well as reading Diane's articles and listening to Diane's presentations, I took the leap. Diane came in and not only helped find the weaknesses in our practice, but also set up the path to address these needs. She had answers to billing questions and just the right methods to improve our collections and streamline our systems. I only wish that I had called earlier."
Eric Connolly, Owner
Blackstone Valley Physical Therapy Services, Inc.
“Diane McCutcheon was an integral part of allowing me to run my physical therapy practice instead of the practice running me. She simplified and streamlined our processes into a system that allows me to manage my clinics by statistics. Our collections are now more consistent and our percent of arrival is more stable due to her influence. I could list numerous other examples of how Diane has improved the efficiency of my practice. In short, hiring Diane to overhaul my front office and software program has been the best money I have ever spent on my practice. She is an invaluable resource.”
Jim Mike Hinzman, PT, Cert. MDT, CSCS, Owner
East Athens Physical Therapy
"I enthusiastically recommend Diane McCutcheon for your rehabilitation consultation needs. Her personable style includes meeting one on one with management and staff to thoroughly understand front line perspectives. In addition she meets with various department heads associated with the finances, scheduling, billing, collections, and other associated services to give her the opportunity to really understand the overall operations. The strategic plan she’ll present includes actionable items that will result in increasing services, productivity and profits. Diane is pleasant and unassuming and blends nicely with staff at various levels. Her specific understanding of rehabilitative services translates very well to complex healthcare systems with various completing needs. You will not be disappointed with Diane's work."
Corporate Vice President
A Member of UMass Memorial Healthcare
"Diane McCutcheon is the "Anthony Robbins" for the physical therapy world. Why just plan your time? Diane can create a plan for your practice with her management planning methods. Given effective management, your practice can achieve extraordinary results and experience amazing levels of professional fulfillment every day. Imagine the power of knowing that you are getting the most out of each special opportunity for your practice."
Robert E DuVall, PT, DHSc, MMSc, ATC, CSCS
Board Certified in Orthopedic and Sports Physical Therapy
Fellow, American Academy of Orthopedic and Manual Physical Therapy
APTA PPS Board of Directors
"I was faced with a PT business owner’s nightmare- working hard to generate new patient referrals, spending 60 plus hours per week treating patients, and seeing my accounts receivable spiraling out of control! One of the best investments I have made with my business was to bring in Diane McCutcheon, Business Management Consulting Services, Inc. to help establish strong front desk and billing systems. In 3 months time I had normal cash flow restored, solid systems in place and, most importantly, I was able to focus 100% on my patients. Diane’s training programs for front desk operations, billing and collections and management reporting are top notch"
Michael J. Mulrenan, PT
ProEx Physical Therapy